First of all, a new beneficiary has to be received by a counsellor and listened attentively and actively. After making record of necessary information (beneficiary’s identification and problems), he /she is oriented to the Haguruka staff in charge of providing legal aid (Lawyer) or elsewhere according to his/her problem .
Most of HAGURUKA beneficiaries have experienced of GBV situation. Some of them are traumatized. Therefore, all beneficiaries are provided brief counseling in order to be comfortable to their problems that they are facing. A brief counseling is defined as one session of counseling which has the aim of decrease or reduce distress/ stress.
If a serious psychological problem is found, the beneficiary is given an appointment for counseling. The complicated cases related to psychological issue received repetitive sessions of counseling/Psychotherapy where a counselor tries to help a beneficiary to find a solution for his/her problem or situation in order to be able to build his/her bright future and be able also to follow his/her legal issue.
Counselors has also the role of accompaniment and reference of GBV victims to the appropriate institutions.
Psychosocial service is also responsible of follow up of the activities carried out by Seven Hospitals (Rwamagana, Kibuye, Kibagabaga, Ruhengeri, Gihundwe, Kabgayi and CHUB) in partnership with Haguruka to provide medical care of GBV victims. After medical treatment, the beneficiary is oriented to HAGURUKA to be assisted legally and psychologically.